Careers: Service Desk Analyst - Malta

REF: 18-105-04

Reporting to the Service Desk Team Lead, the service desk analyst will be a professional who possesses the experience and expertise to support an IT infrastructure and to deliver first-level user support to users of various offices around the world, including the local offices in Malta.

The candidate will be a key player in assuring, especially to users located remotely, a strong level of support for the solution of typical daily problems associated with the use of our various corporate services, with the use of a ticketing system, as well as the administration of some services based in different geographical locations.

Key Responsibilities

  • First-level user support for the users of the company’s office in Malta
  • Remote support of desktop and LAN hardware and software
  • Creation and maintenance of relevant documentation
  • First line support on active directory and mail server for the global office network
  • Delivery of superior customer service
  • Procurement of supplies and any other resources

Essential skills and requirements

  • A minimum of 2 years experience in a similar role
  • An advanced diploma or equivalent in ICT or another related discipline
  • An ability to prioritize goals and meet targets
  • Experience working with a ticketing system
  • Experience in the configuration of IT infrastructures, including but not limited to Microsoft Windows 8.1 and 10, LAN, WLAN, printing, PC, PABX and telephone systems, and other desktop technologies
  • Experience in dealing with first line user support in a customer oriented manner
  • Focus on continuous development, aptitude to learn and personal development
  • Fluent in English 

Desirable Skills and requirements

  • An ability to recognise and respond to diverse thinking styles, learning styles, cultural qualities and a global mindset
  • Excellent interpersonal skills
  • Some experience in second level user support
  • Awareness of ITIL or other IT service management best practice industry certification


Applications may be submitted via our application form.


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